Contact Us
Looking for a specific detail on a no deposit free spins offer, spotted something out of date on one of our reviews, or just want to ask a question before you sign up anywhere? This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to US players, including the free spins no deposit promotions that make up a large part of what people search for before choosing where to play. We can help with questions like:
- Clarifying how a bonus listed on our site works, in general terms — always double-check the live terms on the operator's own site before claiming anything
- Reporting outdated information, a broken link, or an offer that no longer matches what's shown on this page
- General questions about how licensing, RTP, or withdrawal times work for US online casinos
- Feedback on our reviews, ratings or the way we've compared operators such as those featured on our Non Gamstop Casinos UK 2026 page (useful context if you're comparing markets outside the US)
- Pointing you toward our Responsible Gambling page if you or someone you know needs support tools or information on limits and self-exclusion
What we can't do
We're a review and comparison publisher, not a casino, a payment processor or a regulator. That means we can't:
- Process deposits, withdrawals or bonus claims on your behalf — those go through the casino itself
- Access or manage your account at any operator listed on this site
- Resolve billing disputes, verify your identity, or reset a casino account password
- Guarantee that any bonus, including a free spins no deposit offer, will still be available or unchanged by the time you visit the operator
For anything account-specific — a delayed withdrawal, a KYC verification issue, or a bonus that didn't credit correctly — contact the support team of the casino directly. Every reputable operator, including the ones featured on this site such as Raging Bull and Ignition, publishes live chat, email or phone support for exactly this reason.
Before you reach out about a bonus
A lot of questions we receive are about free spins no deposit terms specifically. Before contacting us, it's worth checking these points, since they usually answer the question faster:
- Wagering requirement — how many times the bonus (or winnings from it) must be played through before withdrawal
- Maximum withdrawal cap tied to the no deposit spins, which is common and often overlooked
- Eligible games — free spins are typically restricted to specific slot titles
- Expiry window — most no deposit offers must be used within a set number of days
- Whether the offer is available in your state, since eligibility for US online casino promotions varies by jurisdiction
How our ratings and rankings work
If your message relates to how we ranked or scored a particular operator, it helps to know that our editorial ratings are based on research into licensing status, game variety, payment options, bonus terms and support quality. Rankings are not for sale, and commission from any operator we link to never determines a position on this site. We're always open to hearing where you think we've got something wrong, and we review that feedback on its merits.
A note on responsible gambling
If your reason for contacting us is connected to gambling starting to feel like a problem — for you or someone close to you — please don't wait on a reply from us to act. Our Responsible Gambling page lists tools such as deposit and time limits, self-exclusion programmes, and national support organisations that can help right away. Gambling should stay enjoyable; if it stops being that, stepping back and seeking support is always the sensible move.
General site questions
For anything about who we are, how we research operators, or our editorial approach more broadly, our About Us page covers that in detail. Questions about how this site operates, our use of affiliate links, or our terms of publication are addressed in our Terms and Conditions.
We read every message that comes in, though as an independent publisher without a live support desk, response times can vary. We'll always aim to point you toward the right answer or the right place to find it, even where that's the operator itself rather than us.